Shipping policy
Shipping & Delivery
Complimentary, fully insured delivery is provided to available destinations worldwide. Each artwork is made to order and securely packaged for transit, with tracking provided after dispatch.
Production & Estimated Delivery
Each work is produced to order on Fujiflex High Gloss. Estimated arrival is approximately nine working days, Monday through Friday, from order confirmation.
Delivery times are estimates rather than guarantees and may vary according to artwork size, destination, customs processing, and carrier conditions. Expedited production and express delivery are not available.
Packaging, Dispatch & Tracking
Once production is complete, the artwork is placed in professional protective packaging appropriate to its size and format. A shipping confirmation containing carrier and tracking information will be sent by email after the work has been dispatched.
Please monitor the tracking information and ensure that someone is available to receive the delivery where required.
Delivery Address
A complete residential or business street address is required. Delivery cannot be made to P.O. boxes or military addresses.
Please review the recipient name, delivery address, telephone number, and email carefully before completing your acquisition. Address changes requested after production or dispatch has begun cannot be guaranteed.
International Delivery & Customs
International shipments may be subject to import duties, value-added tax, customs charges, or other fees assessed by the destination country. Unless expressly stated at checkout, these charges are not included in the acquisition price and remain the responsibility of the recipient.
Customs processing may extend the estimated delivery timeframe. Where required by law, the production laboratory and declared value may appear on external shipping or customs documentation.
Damage in Transit
Every reasonable measure is taken to protect the artwork during transportation. In the uncommon event that the packaging or artwork arrives damaged, please retain the complete shipment and follow the steps below.
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Accept and inspect the delivery. Even when the outer packaging shows visible damage, accepting the shipment generally allows the matter to be resolved more quickly. Examine the packaging and artwork as soon as possible after arrival.
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Document its condition. Photograph the exterior packaging, shipping label, internal protective materials, and any visible damage to the artwork.
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Contact the House. Notify us within 48 hours of receipt and include your order number together with clear photographic documentation.
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Retain all materials. Keep the artwork and its complete packaging until the claim has been reviewed and further instructions have been provided.
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Resolution. Once transit damage has been verified, a replacement artwork will be produced and shipped at no additional cost. The replacement will follow the standard made-to-order production and delivery timeframe.
Questions
For questions regarding shipping, customs, tracking, or the estimated arrival of an acquisition, please contact the House of Montague.
Collector Correspondence
inquiries@tcmontague.com